The following general terms and conditions apply:
- Minimum of two nights stay applies
- Midweek Rates are Sun to Thu evenings inclusive. Weekend Rates are Fri and Sat evenings.
- All rates include accommodation, dinner & breakfast (June – early September – unless specified)
- All tariffs are based on a per person rate with a minimum of 2 guests per room
- Bed & Breakfast rates from early September
- Budget Mountain rooms are for 2 guests only
- Budget Mountain rooms receive a mini service daily (towels changed & rubbish removed)
- Resort & Alpine rooms are serviced daily
- Child rate is 5-14 years inclusive when staying with 2 adults
- Infants 4 years and under incur a $100.00 fee per day (no meals supplied)
- Check in time is 3.30pm and check out time is 9.30am
- Oversnow transfers are at the guests own expense & arrangement
- There is no overnight car parking available at Perisher Valley.
Travel Insurance
We strongly recommend you insure against the loss of deposit & final payment in the event of having to cancel your reservation
Payment & Cancellation
- Deposit: 60% is payable within 7 days of booking being made
- Final Balance: Due 8 weeks prior to arrival. if reservation is made within 8 weeks of the arrival date full amount is due & payable
- Cancellation: Within eight (8) weeks of arrival date 100% of the total value of the reservation is non-refundable. Reservations will be automatically cancelled by our reservations system if monies are not received by the due date. Cancellation fee $100.00 per person applies for cancellation once the deposit has been paid and outside of the eight weeks of the arrival date. A fee of $50.00 per person, per amendment, will apply to reservations altered after the deposit has been paid.
Your payment of deposit or full amount will constitute acceptance & acknowledgement of the terms of this Policy.
Please make yourself familiar with the following additional terms and conditions.
WE STRONGLY RECOMMEND YOU INSURE AGAINST LOSS OF DEPOSIT & FINAL PAYMENT IN THE EVENT OF HAVING TO CANCEL YOUR RESERVATION.
All tariffs & services are subject to change without notice at the operator’s discretion.
Additional Terms and Conditions
Additional persons will constitute a breach of the occupancy arrangements and will incur additional charges per person at the Perisher Manor Hotel’s full rates. Should the terms and conditions of the occupancy be breached, the management of the Perisher Manor Hotel reserve the right to immediately and without notice terminate the occupancy. The Guest and any other occupant/s shall immediately vacate the room and the Perisher Manor Hotel shall not have any obligation whatsoever to refund any amount of money which has been prepaid.
In accordance with State Legislation, it is an offence to smoke within a commercial property and/ within 4 metres of the property entrance. If a guest chooses to neglect this law then a cleaning fee will be imposed and/a fee of $1,500 charged by the NSW Fire Department will become the responsibility of any guest who falsely activates the fire alarm.
Occupants shall not cause any nuisance, annoyance or disturbance to other occupants. The management of the Perisher Manor Hotel reserve the right to refuse entry into a room to any person.
Damages or breakages during the occupancy are the responsibility of the Guest/s irrespective of whether or not they are caused by the Guest/s. All damages or breakages must be reported to the Manager as soon as they occur and must be paid by the guest prior to their departure.
Booking & Refund Policies
GENERAL REFUND POLICY This General Refund Policy (along with the specific booking / cancellation conditions) sets out the circumstances in which the Perisher Manor Hotel may provide refunds to our guest/s (“Guest/s” or “you”)
It is noted that Australian Consumer Law (which is part of the Competition and Consumer Act 2010 (Cth)) provides for certain statutory guarantees, which cannot be excluded, restricted or modified by us. These warranties are in in addition to any voluntary warranties provided by Perisher Manor Hotel. Nothing in this Refund Policy affects your rights under the Australian Consumer Law or similar legislation regarding statutory guarantees to the extent those rights cannot be excluded.
Perisher Manor Hotel will provide a refund where:
- where the cancellation terms of the specific offer expressly allow for a refund; or
- prior to the redemption of the offer and during the validity period the Perisher Manor Hotel ceases trading permanently or officially enters into administration or liquidation.
- We are required by law to do so.
CIRCUMSTANCE THAT DO NOT QUALIFY FOR REFUNDS. For the avoidance of doubt, the following are circumstances that DO NOT qualify for refunds:
- where you have failed to read the Specific Terms and Conditions of the offer, or the General Terms and Conditions; or
- if you change your mind (except where such change of mind and request is within the required cancellation periods outlined in the relevant cancellation policy);
- If you are a ‘no-show’ and/or fail to check-in on your booking date.
- if you cannot redeem the offer prior to the end of the redemption period due to travel commitments; or
- if you cancel a scheduled booking such that the cancellation voids the package in accordance with the merchant’s cancellation policy
- if the deal/ experience did not meet your general expectations (for whatever reason);
- if you have Perisher Manor Hotel Credit and that Credit expires prior to you making a booking (see General Terms & Conditions for terms around Credits).
FORCE MAJEURE For the purpose of this clause a “Force Majeure Event” includes (but is not limited to) means any act, event or cause including earthquakes, cyclones, floods, fires, lightening, storms or other acts of God, strikes or industrial disputes, riots, terrorist acts, civil disturbances, breakages of machinery, or industrial conditions, or arising out of any other unexpected and exceptional cause, delays in transportation and dispositions or orders of governmental authority (including, without limitation, as a result of epidemic and/or pandemic and/or disease (whether new or existing), which prevents a trip to commence, continue or be completed.
SUBMITTING REQUEST FOR REFUND A request for a refund must be submitted in writing via email. All guest/s requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy.
Perisher Manor Hotel will verify the validity and veracity of some or all of the particulars of a request for refund. Perisher Manor Hotel may also ask you (by phone or email) to provide additional information in relation to the refund request. Perisher Manor Hotel may refuse request In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, Perisher Manor may, in its absolute discretion, refuse a refund request. Perisher Manor is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.
REFUND TO CREDIT CARD/DIRECT DEPOSIT The refund will be credited to the Credit Card used to purchase the offer and or to bank details supplied dependant on original form of payment. Any refund provided by Perisher Manor is in no way an admission of liability by or on behalf of Perisher Manor or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the guest/s.
CHANGE TO POLICY & SERVICES Perisher Manor may change &/or services this Policy and/or operations at any time at our absolute discretion. It is your responsibility to review the terms of this Policy. Your payment of deposit or full amount will constitute acceptance and acknowledgment of the terms of this Policy
